Purchasing
How long until I receive my pot?
Your order will be processed within 48 business hours. Once your order has been shipped, you will receive a shipping confirmation email in your inbox. Please anticipate a delivery window of 2 to 7 business days for your shipment to reach your designated location. It's important to note that any delivery dates provided by Demaqi are approximations.
What area is included in free shipping?
We only ship to the lower 48 states in the US, please check Shipping for more information
How can I track order?
- Upon dispatching your orders, you will promptly receive an email containing your unique shipping number.
- Go to our track order page:https://www.demaqi.com/pages/tracking-orders
What should I do if the product is damaged within one year?
Demaqi promises that if the product is damaged due to non-human factors within one year, it can be replaced free of charge. Please feel confident in your purchase.
Using
Is it normal to see an excessive amount of condensation water after opening the lid?
This is a normal phenomenon, and there is no need to worry
Is it normal to have a rubbery smell the first time I use a new pot that I purchased?
During the initial heating and usage, there may be a slight odor and a little bit of smoke. This is a normal occurrence, and it will not persist with continued usage.
Is it a problem if you hear a 'click' sound while using the electric pressure cooker?
If you hear a 'click' sound during use, it is due to the thermal expansion of the heating element, not a device malfunction. Please feel free to continue using it.
Does the Demaqi electric pressure cooker make noise while cooking rice? Is it normal to have a relatively loud noise?
Under normal circumstances, there should be no noise. If you hear any noise, please check if the valve body is in a sealed position. If there is noise initially, inspect the inner pot to see if there is water at the bottom; if there is water, please wipe it dry
Can I place the electric pressure cooker on the stove?
The electric pressure cooker should not be placed on top of a stove for use.
"How do I know if my food is cooked?
Each function has a corresponding working time, and after it's done, you will hear three beeps from the buzzer. If you don't hear it, the digital display will show 'bb,' indicating that the task is complete and the ingredients are ready
How do you release the pressure after cooking?
This pot has a one-button pressure release function; simply press it to release pressure. For liquid or semi-solid foods, it is recommended to wait for natural cooling, or you can cover the lid with a damp cloth to facilitate cooling
Does the Demaqi electric pressure cooker consume electricity?
Electric pressure cookers are originally designed as energy-saving products; once the pressure reaches the set pressure level, they do not consume electricity, so they are not energy-intensive
Trouble Shooting
The electric pressure cooker display showing "E1," what does it indicate, and what should be done to address it?
The reason for the "E1" display on the screen is a sensor circuit interruption, and it requires post-sale maintenance.
What does it mean when the electric pressure cooker display shows 'E2,' and what should be done?
The reason for the 'E2' display on the screen is a sensor short circuit, and it requires post-sale maintenance
What does it mean when the electric pressure cooker display shows 'E3,' and what should be done?
The reason for the 'E3' display on the screen is that the temperature inside the pot has exceeded the limit, and it requires post-sale maintenance
What does it mean when the electric pressure cooker display shows 'E4,' and what should be done?
The reason for the 'E4' display on the screen is a pressure switch malfunction, and it requires post-sale maintenance
What should I do if the electric pressure cooker doesn't have power?
If the electric pressure cooker has no power, it may be due to three possible reasons: 1. The power plug is not properly inserted. 2. The fuse has burned out. 3. The control board components are damaged. If it's due to an improperly inserted power plug, you should reinsert it correctly or replace the socket. If it's due to reasons 2 and 3, it requires post-sale maintenance.
What should I do if the electric pressure cooker doesn't heat up?
If the electric pressure cooker doesn't heat up, it may be due to a circuit malfunction, and it requires post-sale maintenance
What should I do if the lid doesn't close properly?
If the lid of the electric pressure cooker cannot close properly, it may be due to three reasons:
Check if it is aligned with the opening and closing position. Solution: Align the opening and closing position.
Verify if the sealing ring inside the electric pressure cooker is properly installed. Solution: Inspect the sealing ring and ensure it is properly installed.
Check if the pushrod linkage is stuck. Solution: If the pushrod linkage is stuck, return it to the repair center for servicing
What is the issue if the lid cannot be opened, and how can it be resolved?
The lid not opening could be due to two possible reasons: 1. There is pressure inside the cooker. Solution: Wait for the float to drop completely before rotating to open the lid. 2. The float is stuck. Solution: Gently tap the lid, and if tapping doesn't work, it needs post-sale maintenance.
What is the issue if the lid assembly is leaking air, and how can it be resolved?
Leakage in the lid assembly could be due to five possible reasons: 1. Damaged lid sealing ring. Solution: Replace the lid sealing ring. 2. Foreign objects stuck on the lid sealing ring. Solution: Clean the lid sealing ring. 3. Damaged float sealing ring. Solution: Send for repair and replace the float sealing ring. 4. Foreign objects stuck on the float sealing ring. Solution: Clean the float sealing ring. 5. Float assembly not installed. Solution: Send for post-sale maintenance